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makesomething

How can we help?

Answers for grown-ups and for kids, by topic. Still stuck? Talk to a person.

Getting started

Can I have more than one kid?FOR GROWN-UPS

Yes. Add each kid when you sign up. Each kid gets their own picture password, stuff and spark meter. The Family plan has up to 4 kids.

I forgot my picture password!FOR KIDS

No problem. After a couple of wrong tries, you’ll see a hint. Still stuck? Get your grown-up. You picked the pictures together.

Which devices work?FOR GROWN-UPS

Any recent browser on a laptop, Chromebook, iPad or Android tablet. Phones work too, but making is more fun on a bigger screen. Talking to make things needs a microphone.

Sparks & plans

What are sparks and how much do things cost?FOR GROWN-UPS

Sparks are what your kid spends to make things. A song or a story book is 6 sparks, a 3D thing is 9, a game is 10 and a movie is 15. Each “make it better” change is 5 sparks on a game and 3 on anything else. Your plan adds sparks every month.

What do the plans cost?FOR GROWN-UPS

Every plan starts with a free week and 30 sparks. Spark is $10 a month for 85 sparks and 1 kid. Maker is $15 a month for 135 sparks and 1 kid. Family is $35 a month for 320 sparks, shared evenly between up to 4 kids. Need more sparks mid-month? Add 40 sparks for $5, 85 for $10 or 175 for $20. See the plans.

I ran out of sparks. What now?FOR KIDS

Your stuff is all still saved, and you can still play it. Your idea is saved too. Ask your grown-up for more, or wait for your refill.

Sharing & friends

Who can see what my kid makes?FOR GROWN-UPS

Only you, and people you approve. Nothing is public and there’s no feed. Kids can share with families you’ve connected with, and every share waits for your OK unless you turn on auto-OK.

What’s a remix?FOR KIDS

A remix is your own copy of a friend’s thing that you can change. Their version stays the same, and yours says who it came from.

Safety & privacy

How does the safety check work?FOR GROWN-UPS

Every idea is checked before building, and every result is checked before your kid sees it. If something isn’t a fit, your kid gets a gentle nudge to try another idea, and you can see it in your Parent Center.

Is my kid’s data used to train AI?FOR GROWN-UPS

No. We never sell data, never show ads, and never use kids’ ideas or the things they make to train AI. See our Kids’ privacy notice for details.

Billing

Can I cancel any time?FOR GROWN-UPS

Yes. Cancel any time. If you cancel during your free week, you won’t be charged. After that, you keep access until the end of the period you paid for.

Schools

Can my kid’s teacher use this?FOR GROWN-UPS

Teachers can start on our For teachers page. A teacher sees a kid’s work only for a class that kid’s parent has said yes to.

Still stuck? Talk to a person.

Write to privacy@makesomething.org. Safety reports go to the front of the line.

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